Senior ServiceNow Developer / Solution Architect (Now Assist)
A senior ServiceNow consultant and solution architect with six-plus years of full-cycle implementations across ITSM, ITOM, ITAM, HRSD and CMDB for ANZ, EMEA and APAC clients. Currently leads AI adoption on a global insurer's ServiceNow centre of excellence, enabling Now Assist and running Virtual Agent proofs of concept.
- Level
- Senior
- Experience
- 4–6 years
- Based in
- Vietnam
- Languages
- Vietnamese (native), English (B1+, working)
Selected work
- Insurance (global group): spearheaded Now Assist enablement and ran Now AI and Virtual Agent proofs of concept to build automation business cases within a multi-country ServiceNow CoE.
- Managed services: built a custom application that ingests and transforms CMDB data from SQL Server at about one million records per hour.
- Banking and public sector (Australia): delivered ITOM Discovery with custom patterns, probes and sensors, MID Server setup and automated software deployment via Flow Designer.
- Energy (petroleum refining): implemented ITSM and ITAM end to end, including incident, change, asset, CMDB, knowledge and self-service portal modules.
Domains
Insurance, Banking, Energy, Consumer goods
Education
BSc, Information Technology