ServiceNow Technical Lead
A ServiceNow technical lead who runs end-to-end delivery for Japanese enterprise clients across ITSM, ITOM, HAM/SAM, CMDB, Discovery, HRSD and SPM, leading a team of eight developers and administrators. Combines deep platform scripting and integration skills with a full-stack and computer-vision background.
- Level
- Lead
- Experience
- 7–10 years
- Based in
- Ho Chi Minh City
- Languages
- Vietnamese (native), English (B2+, professional working), Japanese (working)
Selected work
- Retail, automotive and consumer goods (Japanese enterprises): led ITSM platform maintenance, feature development and version upgrades with zero critical regressions, remediating legacy customisations against best practice.
- Pharmaceutical and automotive (Japanese enterprises): owned SPM/PPM enhancements, HAM/SAM roll-outs and HRSD/CSM proofs of concept.
- Platform integration: connected ServiceNow to enterprise systems via Scripted REST, REST Message, GraphQL and MID Server, and maintained CMDB, Discovery and Service Mapping.
- Video analytics: built a YOLO-based real-time people-tracking feature during earlier enterprise web-application work.
Domains
Retail, Automotive, Pharmaceuticals, Consumer goods
Education
MEng, Machine Learning, Computer Vision & Image Processing