Customer-support AI agent
About half of escalated tickets resolved at tier 1, live in four weeks
- Sector
- Enterprise SaaS
- Market
- Global
- Timeline
- 4 weeks
~50%of escalated tickets resolved at tier 1
4 weeksto integrate, train, launch and optimise
24/7on web and mobile
The challenge
Support teams lost hours searching across tabs for answers, were swamped by tier-1 escalations, and were wary of AI tooling that looked costly to integrate with an unclear return.
What was built
- Multi-agent routing that resolves common issues at first contact
- Answers surfaced automatically from FAQs, documentation and past tickets
- Voice and text conversations with automated ticket handling
- Plugs into the existing CRM and ticketing tools
How it was built
- Multi-agent orchestration with human-verified configuration
- Extraction from both structured and unstructured data