Support agent for a telecom distributor

92% first-contact resolution without new hires

92%first-contact resolution

99.5%availability

91%intent-recognition accuracy

The challenge

Peak-season enquiry volumes threatened service quality, and the company wanted to scale support without adding staff.

An AI agent that classifies intent, answers FAQs and takes actions for customers
Live lookups of application status, shipments and customer records
Automated agent testing, with people reviewing the evaluation
A base designed for later multi-agent expansion

80–90%less review time per report
Multi-agent review of lending reports
Report review cut from 30–60 minutes to 5–6
Banking: property-development lendingUnited Kingdom
<15 sfrom question to validated answer
Agentic analytics across 20+ markets
From weeks to under 15 seconds for a business answer
Consumer goods (FMCG)Asia-Pacific
60%less processing time per FX transaction
Multi-agent assistant for an FX desk
60% faster FX processing inside the team's own chat tool
Financial services: foreign exchangeSouth Korea

Tell us what you want to build. We reply within one working day with how we would staff it and what it would take.