AI Change & Adoption Analyst
A business analyst turned change-and-adoption specialist who standardises enterprise workflows and prepares users for AI and automation rollouts for Japanese enterprise clients. Maps as-is and to-be processes, defines human-review gates and confidence thresholds, coordinates UAT and produces reusable guides that drive adoption.
- Level
- Senior
- Experience
- 7–10 years
- Based in
- Hanoi
- Languages
- Vietnamese (native), English (working)
Selected work
- Enterprise AI rollouts (Japanese clients): runs process workshops, user demonstrations, UAT preparation, training and adoption feedback cycles through to operational handover.
- Finance operations: defined the capture, validation, correction and escalation flow for an AI-enabled invoice data-capture programme.
- Document intelligence: standardised field definitions, confidence thresholds, user responsibilities and human-review points for low-confidence extraction results.
- Enterprise systems: translated user needs into functional specifications and test scenarios, then supported training, go-live and post-go-live issue resolution.
Domains
Finance operations, Document processing, Enterprise AI adoption
Education
Not stated